Episode: 34 The Magic Sauce with Dee Ann Turner, 33-Year Veteran of Chick-Fil-A
Have you ever wondered how Chick-Fil-A built its well-known culture and talent systems?
How about their ability to select the top talent in the hospitality industry while still achieving a 95% retention rate for corporate staff AND franchisees?
This week – we invited on the very talented Dee Ann Turner®, SPHR – the former VP of Talent, Human Resources, Enterprise Social Responsibility, and Sustainability for Chick-Fil-A and a 3x bestselling book author. William Zank and Mrs. Turner chat in-depth about increasing employee retention and developing talent systems.
Mrs. Turner explains that she loved being an architect in the employee development of Chick-Fil-A. She states that having high employee retention starts with the leaders within the organizations. Chick-Fil-A takes the time to choose the right person to franchisee, in turn leading them to choose the right employees. Dee Ann also states that she starts with living the culture before putting it on paper to build a better corporation with meaningful purpose within the organization.
Chick- Fil- A is here to serve you, and they hope to communicate that by how they treat you!
For more information on Dee Ann: